Shipping Info

Shipping Info

THERE IS AN ESTIMATED WAIT TIME BETWEEN 10-14 DAYS!

At 2Faces, we understand that timely delivery is important to our customers. We strive to process and ship orders as quickly as possible, typically In 10 working days for hair extensions and 12-15 working days for wigs. However, Please note that for custom orders with colour and specific custom requirements, there may be longer processing times. Please note that processing times may be longer during peak seasons or special promotions.

Once your order has been shipped, delivery times will depend on the shipping method selected and the shipping destination. 

Please note that delivery times may be affected by factors outside of our control, such as weather conditions, carrier delays, or customs clearance delays. We are not responsible for any delays caused by the carrier or due to incorrect shipping information provided by the customer.

If you require expedited shipping or have special delivery requirements, please contact us and we will do our best to accommodate your request.

We appreciate your patience and understanding in regards to shipping times. If you have any questions or concerns about our shipping time policy, please do not hesitate to contact us.

PLEASE NOTE DURING FESTIVE OR SALE PERIODS, ORDERS ARE TAKING LONGER THAN EXPECTED TO BE SENT OUT

During peak seasons such as Christmas or special sale events, we often experience a significant increase in orders. To ensure the highest quality and timely fulfilment of each order, we kindly ask for your understanding as we may require more time to process and dispatch your purchase. Our orders are custom-made; this additional time allows for a thorough quality check to ensure accuracy.

The extended processing time is a temporary measure implemented during festive seasons and sale periods. It applies to all orders placed during these specific periods.

Unfortunately, during high-demand periods, we are unable to offer expedited processing options. This ensures fair treatment for all customers and helps us manage the increased volume efficiently.

Unfortunately, cancellations are not allowed during festive and sale periods as we are working diligently to process a high volume of orders. We appreciate your understanding and patience during this busy time.

Thank you for your understanding and support. We appreciate your business and wish you a joyful shopping experience!

MISSING PARCELS

Not received your order within the stated delivery time? No Worries…Contact us via email 2facesbycay@gmail.com. Your Parcel is considered lost if you have not received it within 10(UK) working days after the due date. International(20) working days after the due date for items in Europe, after 25 working days for the rest of the world