Returns & Exchanges

2Faces Hair & Beauty are fully committed to providing you high quality raw virgin hair and overall a high-quality shopping and customer service experience.

Due to hygiene factors we will consider exchanges only for hair bundles, closures and frontals. Exchanged items must be in their original condition and packaging in order to be accepted.

Please note, for all custom orders, including units or bundles, colored wigs or bundles, refunds may be declined as long as the product is not faulty or damaged. Any concerns will be addressed and rectified where possible.

To process an exchange you must contact us at 2facesbycay@gmail.com within 5 days of receipt of your order (determined by your shipment tracking).You will be responsible for return shipping.

ALL WIGS ARE FINAL SALE.

Please note: Important Information:

You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and we strongly recommend that you get proof of postage or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if a valuable item. For exchanged items or returns on bundles, closures or frontals we try to make refunds, exchanges or replacements within one week of receipt back to us, though promise to make all refunds, exchanges or replacements within 14 working days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise, they will be destroyed within 91 working days from their receipt back to us. We are unable to replace or exchange an item until the original parcel is returned to us. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date. A time period of 14 working days from receipt of delivery shall be defined as the date from when your shipment is received by yourself, being the date of signature that the package is